Operations & AI
I build systems that help teams work smarter, from AI automation to operational workflows.
A few projects I'm proud of.
Support volume grew 4x in six months. I needed a scalable solution to handle the growth on my own, so I implemented an AI system that categorizes messages and drafts contextual replies, achieving 98%+ accuracy through iterative testing.
Managed customer comms, handling 17,000+ messages annually across Front, Notion, and our admin platform. Built the ticketing systems, documentation, and processes that made high-volume support sustainable.
Created a Notion template library so anyone on the team could handle common client questions. Ran Customer.io campaigns for mass candidate updates and stayed responsive on mobile, not just desktop.
Created a company-wide Notion workspace at Advekit to solve cross-department communication bottlenecks. As a remote-first company, teams were waiting on each other for client information, causing delays in customer success.
The hub centralized client data so all departments could access and update it in real-time, eliminating delays and significantly improving response times. This drove measurable improvements in client retention and sales revenue.
I like figuring things out—lately that's been building AI agents for customer support at allUP.
Looking for my next challenge in AI operations or product.
Outside of work: usually hunting for good soup, grabbing a pint with friends, or gaming on the couch with my cat Tuna →
Whether it's a project, a question, or just a hello, my inbox is open.